1. Scope of these Terms
These Terms and Conditions govern use of this website and the process of making an enquiry about the yacht charter services described on it. They do not by themselves create a confirmed charter booking. A booking becomes binding only when the applicable details, price and booking terms have been confirmed through the booking process. Any booking-specific conditions provided at that stage form part of the agreement for that service.
The operator details shown for the website are: Name Whitstable Yacht Club; Address Sea Wall Whitstable Kent CT5 1BX; VAT registration number GB 201640519; Registration date 12 May 2016; tel: +44 124 1836561; e-mail: [email protected].
2. Enquiries and availability
Submitting an online form is a request for information and availability, not an acceptance of a booking. Dates, vessels, routes, departure windows and other practical elements remain subject to confirmation. A guide price on the website is intended to help a visitor identify the likely scale of a charter, but the final price depends on the confirmed service and is provided before a booking is completed.
The information supplied by the customer should be accurate enough to assess the request, including the intended date and number of guests. If those details change, the service options or price may need to be reviewed before confirmation.
3. Charter details and vessel allocation
The yacht, departure arrangements and itinerary used for a confirmed service are the details communicated for that booking. Website photographs and descriptions communicate the style and type of experience but do not guarantee that a particular photographed vessel will be allocated. Operational requirements, maintenance, weather and availability can affect the vessel or route considered appropriate.
Any material change before departure should be communicated as part of the booking process where reasonably possible. Safety, legality and the suitability of conditions take priority over a particular route or planned stop.
4. Prices and payment terms
Prices displayed on the website are guide prices unless expressly confirmed as part of an individual booking. The final quotation should identify the service being booked and any booking-specific inclusions or payment requirements that apply. A customer should review those details before confirming.
Payment timing, deposit requirements, balance arrangements and any charges that apply to a particular booking are governed by the terms supplied for that booking. This website does not create a separate payment obligation simply because an enquiry form has been submitted.
5. Customer and guest responsibilities
The person making a booking is responsible for providing accurate information that is reasonably relevant to the charter and for communicating agreed practical instructions to the guests in the group. Guests are expected to follow lawful and reasonable safety instructions given in connection with boarding, movement on the vessel, equipment and conduct on the water.
Where information about mobility, age-related practical needs or other relevant circumstances is needed to assess whether the planned service can be delivered safely, it should be raised before confirmation. Nothing in these Terms requires a customer to disclose information that is not reasonably connected to the service.
6. Weather, navigation and safety
Yacht charter is affected by weather, sea state, tide, visibility, harbour restrictions and other operational conditions. The responsible skipper or operator may alter a route, timing, stop or other part of the plan where reasonably necessary for safety, legality or prudent operation. A particular passage, anchorage or destination cannot therefore be treated as guaranteed merely because it is described as a possibility during planning.
If conditions prevent the planned service from proceeding as expected, the applicable booking terms and Refund Policy determine the options available, alongside any rights that cannot lawfully be excluded.
7. Changes, cancellations and refunds
A customer who wants to change or cancel should use the contact details supplied with the booking or the contact details published on this website. The financial consequences depend on the booking-specific terms, the timing and nature of the change, any costs already committed, and any rights that apply by law. The website Refund Policy explains the general approach without replacing the terms confirmed for an individual booking.
If the operator has to cancel or materially change a confirmed service, the options available should be assessed under the booking terms and applicable law. No website wording removes statutory consumer rights that apply to a particular transaction.
8. Liability and events outside reasonable control
Nothing in these Terms excludes or limits liability where doing so would be unlawful. Subject to that principle, responsibility for loss or damage depends on the circumstances, the contractual terms that apply to the booking and the rules of applicable law. Customers remain responsible for their own personal property unless the applicable law or booking terms provide otherwise.
Events outside reasonable control may include severe weather, harbour or navigational restrictions, emergency measures, infrastructure failure or other circumstances that materially prevent performance. The appropriate response depends on the nature and duration of the event and the booking-specific position.
9. Website content and intellectual property
The website may be updated as charter formats, availability, pricing or presentation changes. Reasonable care is taken to keep service information useful, but guide information should not be treated as a substitute for the details confirmed for a booking. You may use the website for personal consideration of the services and may not misuse it in a way that interferes with operation or infringes rights in the content.
Third-party links, if any are added, are provided for convenience and do not by themselves amount to an endorsement of the content or practices of an external site.
10. Governing law and contact
These Terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply. Courts with jurisdiction under applicable law may hear disputes that cannot be resolved directly. Nothing in this clause is intended to deprive a consumer of protections that cannot lawfully be limited by contract.
Questions about these Terms can be directed to: tel: +44 124 1836561; e-mail: [email protected]. Operator: Name Whitstable Yacht Club, Address Sea Wall Whitstable Kent CT5 1BX.