Contact Tideborne
For a new charter enquiry, the main website form is the simplest way to share a preferred date, group size and charter format together. For an existing enquiry or a general question, use the contact details published below. Please include enough context to identify the matter, but avoid sending unnecessary confidential information.
Direct details: tel: +44 124 1836561. e-mail: [email protected].
Operator information
Name Whitstable Yacht Club. Address Sea Wall Whitstable Kent CT5 1BX. VAT registration number GB 201640519. Registration date 12 May 2016. These are the operator details used across the legal and contact information on this website.
Charter enquiries
A charter enquiry should ideally include the preferred date, approximate group size and whether you are considering a half-day, full-day or weekend format. This helps frame the first discussion, but it does not commit you to a booking. Availability, vessel, route, inclusions and the final price are confirmed separately before a booking is completed.
Because marine conditions and operational requirements can affect a route, a request for a particular destination is treated as a planning preference until the final itinerary is confirmed.
Existing bookings
If your message concerns an existing booking, use the contact method included in the booking correspondence where possible and identify the booking clearly. Changes, cancellations and refund requests are handled under the applicable booking terms together with the Refund Policy and any statutory rights that apply.
If a question is urgent because it concerns departure arrangements or a material change in circumstances, provide the relevant booking context when making contact so the issue can be understood correctly.
Privacy when contacting us
Information sent through the website or by direct communication is handled for the purpose of responding to the matter and, where relevant, administering a service. The Privacy Policy explains the categories of information involved, the purposes of processing, retention principles and the rights available under UK data protection law.
Please do not include sensitive or unrelated information in a general enquiry unless it is genuinely necessary to address a practical requirement connected with the requested service.
Before you make an enquiry
A preferred date and approximate group size are the most useful starting points, together with the amount of time you are considering on the water. If the day has a fixed commitment before or after the charter, include that timing so it can be considered when discussing a realistic departure and return window.
Website prices are guide prices only. A request becomes a booking only after the relevant service details, availability, itinerary and final price have been confirmed through the booking process.
Changes, cancellations and refund questions
If you need to change or cancel a confirmed arrangement, identify the booking and explain the change requested. The applicable booking terms, the circumstances and any rights that apply by law determine the outcome. The Refund Policy on this website explains the general approach without replacing the conditions attached to an individual booking.
Weather and marine conditions can also affect a planned route or departure. A safe operational adjustment is not automatically the same as a complete cancellation, so the practical position should be considered against the confirmed booking details.
Website, privacy and legal questions
Questions about how personal information is handled can be raised using the published telephone or e-mail details. The Privacy Policy explains data handling in more detail, while the Cookie Policy describes essential and optional storage or access technologies used in connection with the website.
Questions about website terms, disclaimers or refund wording can also be directed through the same contact details. Please identify the page or booking issue involved so the query can be understood in context.